This library tracks recent public AI cases from OpenAI and Japanese enterprise sources so teams can compare support automation, knowledge search, and AI operations with real published outcomes.
The highlight card combines outcome metrics, category framing, and a direct path to the full delivery story.
Based on Wayfair's March 2026 public OpenAI case, the retailer embedded generative AI into catalog operations and supplier support to improve product data quality and cut manual ticket handling at scale.
Public source: OpenAI customer story (Mar 11, 2026)
product tags corrected
supplier support tickets automated
ChatGPT Enterprise seats deployed
The detail pages are ready to grow into richer before-and-after stories as Phase 2 and Phase 3 add admin and lead data.
Corporate Operations
SoftBank's February 2026 public case shows how structured RAG on top of internal regulations and rule documents turned a hard-to-use policy search flow into a daily operational tool.
Public source: SoftBank case study (Feb 1, 2026)
HR Tech
In its January 2026 public OpenAI interview, Indeed shared how AI-powered hiring and career tools improved both job-seeker speed and employer hiring outcomes.
Public source: OpenAI interview (Jan 26, 2026)
Retail
Public OpenAI materials from late 2025 to early 2026 show Lowe's using AI advisors for both customers and store associates to scale project guidance across online and in-store journeys.
Public source: OpenAI enterprise report (Dec 17, 2025)
Customer Support
OpenAI's 2025 enterprise report and Intercom's 2025 architecture story show how Fin Voice moved beyond chat into phone support with lower latency and higher automation coverage.
Public source: OpenAI enterprise report (Dec 17, 2025)
Phase 2 turns these case studies into editable content objects, while Phase 3 connects lead flow and reporting behind them.