Challenge
Lowe's needed to give online shoppers and store associates fast, expert project guidance across a large store footprint and a wide product assortment, especially for newer associates who could not know every department deeply.
Public OpenAI materials from late 2025 to early 2026 show Lowe's using AI advisors for both customers and store associates to scale project guidance across online and in-store journeys.
stores with Mylow Companion rollout
questions answered across Mylow tools
conversion rate when customers engage with Mylow
Each case study page keeps the narrative tight: the constraint, the intervention, and the measurable effect.
Challenge
Lowe's needed to give online shoppers and store associates fast, expert project guidance across a large store footprint and a wide product assortment, especially for newer associates who could not know every department deeply.
Solution
Lowe's deployed Mylow for customer-facing project guidance and Mylow Companion for associates in stores, using GPT-powered conversational assistance to answer project, product, compatibility, and installation questions in natural language.
Public source
This case is based on a public disclosure rather than a confidential client delivery.
We can translate the same structure into your inquiry flow, knowledge system, or automation roadmap.